Abstract blue data visualisation representing rising WhatsApp messaging volumes and costs

What Meta Fee Changes Mean for South African Businesses Using WhatsApp

Meta’s new WhatsApp pricing will turn previously free customer-service replies into a new operating cost. For high-volume South African businesses, a few cents per message can quickly become a substantial monthly expense.

Intellectual Property In AI – Who Owns It?

Great AI partnerships are built on trust, transparency, and one non-negotiable: you always own what you create.

Abstract representation of AI and data complexity symbolising alignment between CIO and CFO decision-making in business

Bridging the CIO and CFO Divide: How South African Business can Approve AI with Conﬁdence

AI automation is creating new opportunities for South African businesses to improve efficiency, scale operations and reduce manual work – but many organisations are still unsure where to begin.

Helm Recognised at International MEA Business Awards for AI-Powered Customer Experience

Africa's CX innovation experts bag another international award for innovation at the intersection of AI and CX

Helm wins for AI and automation at the Business Excellence Awards

Proudly South African and globally recognised, Helm wins top honours for AI-powered customer experience and marketing automation at the 2025 Business Excellence Awards

SA Company Uses AI to Break the Language Barrier

Helm's unique approach to AI allows them to automate customer communication in any of South Africa’s 11 official spoken languages.

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Technology Innovation Awards celebrates Helm for cutting edge Customer Experience solutions

MoneyUp Chat by Capitec aims to improve SA's financial literacy

WhatsApp solution developed for SA's largest retail bank aims to increase access to relevant financial education.

African Tech earns international award in Berlin

Intelligent assistant built by South African partnership recognised by Mobile Marketing Association

Helm hits 1 billion messages with DStv Assist

Chat-based self-service assistant transforms the customer experience for Africa's entertainment giants

Giving children a Smartstart

Multilingual intelligent assistant bridges the gap and secures a Smarties Award in the process

Free legal help for all South Africans

Helm helps local lawyer change Customer Experience and bring LUMA Legal to life

Helm goes global with Dr. Oetker

Frozen food giant optimises production line with computer vision

Cellfind finalises partnership with Helm

Leading mobile tech company appoints Africa’s CX innovation experts