How Multichannel AI Integration Keeps Banks From Losing Customers

South African banks are streamlining customer experience with AI-driven, multichannel integration. Learn how voice, WhatsApp, and legacy systems can finally work together – and keep customers loyal.

The Future of FMCG in South Africa: AI-driven Customer Experience and Omnichannel Excellence

South Africa’s FMCG leaders are future-proofing retail with AI-driven customer experiences and omnichannel excellence. Discover how to engage multilingual shoppers, optimise inventory, and meet demand in real time.

How AI and Experience Design Services Accelerate FMCG Delivery in South Africa

AI alone won’t solve FMCG delivery challenges - but AI plus experience design will. Discover how South African retailers are streamlining operations, cutting costs, and delighting customers at scale.

SA Company Uses AI to Break the Language Barrier

Helm's unique approach to AI allows them to automate customer communication in any of South Africa’s 11 official spoken languages.

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Technology Innovation Awards celebrates Helm for cutting edge Customer Experience solutions

MoneyUp Chat by Capitec aims to improve SA's financial literacy

WhatsApp solution developed for SA's largest retail bank aims to increase access to relevant financial education.

Free legal help for all South Africans

Helm helps local lawyer change Customer Experience and bring LUMA Legal to life