AI Is Shaping The Future Of Banking With Smarter Systems

Discover how South African banks are embracing AI to improve fraud detection, customer experience, compliance, and operational efficiency. Learn why forward-thinking leaders are adopting AI with intent.

Five Ways AI Is Revolutionising Customer Experience in South Africa

Discover how AI is reshaping customer experience in South Africa - from intelligent self-service to predictive support and automation. Learn how Helm helps businesses deliver faster, smarter CX at scale.

Helm wins for AI and automation at the Business Excellence Awards

Proudly South African and globally recognised, Helm wins top honours for AI-powered customer experience and marketing automation at the 2025 Business Excellence Awards

Agentic AI: Are We Building Castles on Quicksand?

Artiﬁcial Intelligence is in a strange spot. With the explosion of AI tools and applications, we ﬁnd ourselves teetering between two inseparable yet intertwined paths – the promise of extraordinary capability, and the peril of unmitigated risk.

SA Company Uses AI to Break the Language Barrier

Helm's unique approach to AI allows them to automate customer communication in any of South Africa’s 11 official spoken languages.

Helm hits 1 billion messages with DStv Assist

Chat-based self-service assistant transforms the customer experience for Africa's entertainment giants