1. Intelligent Self-Service
We’ve all used a chatbot that feels more like a maze than a solution. That’s not what we mean here.
AI-powered self-service means customers can get clear, helpful answers without needing to speak to a human — unless they want to. It handles common queries, guides users through tasks and integrates with backend systems to actually do things, not just talk.
Helm in Action: Helm Chat™ handles everything from order updates to account queries across web, WhatsApp, or any platform your heart desires. (And in multiple languages, too.)
Check out our work on DStv here.
2. Support Around the Clock
Your team needs sleep, and not many businesses can afford to employ night-shift teams to help the night owls.
AI lets you deliver consistent, high-quality support after hours, on weekends and during peak times, without piling the pressure on your human agents. It triages issues, responds instantly and escalates when needed.
3. Predictive Engagement
Instead of waiting for a complaint or a cancellation, AI can spot patterns before they turn into problems.
Maybe a customer hasn’t completed their onboarding. Maybe they always run out of data at month-end. Maybe their tone has shifted from curious to cranky. AI can pick that up and trigger the right message or offer at the right time.
4. Proactive Customer Feedback Loops
Most businesses ask for feedback way too late — only after the damage is done. AI changes that.
It can analyse customer interactions in real time to spot friction points, ask for feedback mid-conversation and feed insights straight into your product and service teams. Think of it as a running pulse-check on your entire customer journey.
5. Automated Workflows That Actually Work
Behind every customer enquiry is a tangle of admin. Logging tickets. Sending follow-ups. Updating systems. AI can clear that clutter.
From routing queries to the right person or department to triggering SMS confirmations or flagging VIP accounts — automation keeps everything moving smoothly.
Stat to Know: According to McKinsey, automation can reduce customer response times by up to 80% in some industries.
Ready to Be Smarter About Self-Service?
AI isn’t a future nice-to-have. It’s here, it’s working and your competitors are probably already using (or at least, testing) it. Whether you’re trying to scale your support, personalise your outreach or just ease up on the endless tickets, there’s an AI-powered solution that can do it, and more….
And the chances are, we’ve got just the thing you need.
Explore Helm’s Intelligent Solutions
Let’s make customer experience less chaotic, and a whole lot smarter.
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