Backed by Helm Chat™, Makro’s Intelligent Assistant can find products and stores, display catalogues and much more. Naturally, we’ve left the store door open for more features in the future – scalability is something that’s always been important to us.
Makro Head of Digital Innovation
Time was not on our side, so we doubled our efforts to analyse the problem, find the solution and release the first set of features within two weeks.
Our engineers put together a bot that fits the Makro brand like a second skin. It's infinitely customisable, extendable, and could live forever.
In the spirit of user-first service design, our engineering and UX experts customised a user journey that makes every customer feel like royalty.
There’s no need for jargon or fancy phrases – it’s all about understandable content that’s straightforward for all South Africans.
Unique users in a single month
Average number of messages per user