While they’re on the way, a control centre agent contacts the user to check in and get any info they think might help. If they’re not able to answer the call, they can send info directly in the WhatsApp chat – from the colour of clothes to a description of the surroundings – it goes directly to the crisis agent and security responder.
Whether you’re in an unsafe area and need an armed responder, or find yourself in a domestic dispute where you can’t make a call, the chatbot is a subtle and simple way to get help instantly. The service, backed by our Helm Engine™ and Helm Chat™ has the potential to revolutionise the way South Africans access security – and in the future, medical – assistance.
Uber for armed response
This mobile technology response platform aggregates the armed response industry across the country. Much like hailing an Uber, when users drop their location in the chat, a distress signal is sent out to AURA’s network of security partners and the nearest responder makes their way to the user via GPS.
Total interactions in 15 months
Average panics per day